Remote IT Support
Remote support, anywhere, right now.
We can help with anything from virus/malware removal to installing programs and fixing errors. All work is done in complete confidentiality and the remote connection is done via professional helpdesk software using 256bit SSL encryption.
No call out, no hidden costs, just friendly expert service.
The service starts at just £25+vat for a single session and if we can’t fix the issue remotely or the problem needs an engineer visit, the remote session won’t be billed and you can either keep the credit banked or we will refund you. 100% satisfaction guaranteed!
Time purchased can be “banked” for up to 12 months and the more sessions you pre-pay, the cheaper it is.
Step 1
Simply choose the number of prepaid sessions you would like below and make payment.
Step 2
Call us on 0161 660 7471, email us at support@posilan.com or click the live chat button on the right for support..
Step 3
We will guide you though some very easy to follow instructions to our remote access system. This will then allow us to connect to your device and fix the problem for you.
Posilan Remote Single
1 x Remote support session- Perfect for urgent issues
- No fix, no fee
- Valid for up to 12 months
- Great way to try us out!
- 100% satisfaction guarantee
- No monthly commitments
- Perfect for a “one off” fix for current issue
Posilan Remote Duo
2 x Remote support sessions- Save £10!
- No fix, no fee
- Valid for up to 12 months
- Unused sessions banked
- 100% satisfaction guarantee
- No monthly commitments
- Low cost support when needed
Posilan Remote Quad
4 x Remote support sessions- Save £30!
- No fix, no fee
- Valid for up to 12 months
- Unused sessions banked
- 100% satisfaction guarantee
- No monthly commitments
- Low cost support when needed
All prices are exclusive of VAT @ 20%
IMPORTANT: In order to use remote support, the PC you wish us to work on must be able to connect to the Internet. In the unlikely event we cannot fix your PC remotely or cannot connect remotely for a session, the support session will remain banked for you to use another time. You also understand that whilst every care will be taken, we are not responsible for any loss of data that may occur. Our prepaid remote support service is only available for Windows desktop PC’s. For the support of Linux or Windows Servers please, please contact us for a quotation based on your requirements. We reserve the right to limit the session time at our discretion.